Question 1

What is Wireless Internet?

Accepted Answer

Wireless Internet is a form of high speed (or broadband) internet access, which uses a radio frequency instead of phone or cable lines.

Question 2

What equipment do I need?

Accepted Answer

All you need is a fixed wireless antenna (provided by HC Wireless) and a wireless router (available for purchase at HC Wireless), and a computer or other device with Ethernet or Wi-Fi capability.

Question 3

How fast is this internet connection?

Accepted Answer

Hill Country Wireless & Technology’s basic residential plans start at 5 Mbps. Our wireless connections are capable of providing speeds in excess of 1 Gbps.

Question 4

Is that the download or upload speed?

Accepted Answer

It is the download speed. To provide you the best experience we build our system to provide you with optimal download speeds, which is most of your Internet activity. Our plans are based upon a transmission ratio of 75x25. This means we calculate your download speed and add 25% of that to your plan for upload capacity. We do have custom plans available if this does not meet your needs.

Question 5

Why does my upload speed matter?

Accepted Answer

Your upload speed is how fast your computer can send information to the internet. The faster you can send your request for a webpage, the faster it will start to load. During online gaming, your device sends continuous messages to the game server to keep your session active. High upload speed prevents lag and the dreaded link-death.

Question 6

Is Wireless Internet the same as Satellite Internet?

Accepted Answer

No, there are a few key differences between Wireless and Satellite Internet service. With Satellite Internet, the signal travels all the way to the satellite and back down to access the provider’s core network. The long distance between your dish and the satellite can cause long lag times and leave your service vulnerable to disruption by weather. Hill Country Wireless & Technology only requires a signal to travel from your antenna to our tower (usually within 5 miles of your location), which connects to our core network. Less distance to travel means less lag time, and earth-bound towers are not affected by most weather conditions.

Question 7

Is your service the same as cable or DSL?

Accepted Answer

No. Cable Internet relies on cable lines and a cable modem to get a signal, DSL relies on phone lines and a DSL modem. Wireless service does not use any physical wires to get a signal, so you don’t need a phone line or a cable connection to get the service.

Question 8

Is your internet access unlimited?

Accepted Answer

Hill Country Wireless & Technology is absolutely unlimited! You can browse as many websites, download as many pictures, or stream as many songs as you like – all day, every day.

Question 9

Will I have to learn anything new to use your service?

Accepted Answer

If you can use a web browser, you can use Hill Country Wireless & Technology. Your Internet connection is constant, so all you have to do is click your browser and enjoy!

Question 10

Can I use a VPN with your service?

Accepted Answer

Yes, our Wireless Internet is fully compatible with VPN clients. If you use a VPN, we will provide you with the information about your connection that your VPN administrator will need to get you connected, and you’ll be able to work from home.

Question 11

Will I get an email address with my Hill Country Wireless service?

Accepted Answer

No. Hill Country Wireless & Technology does not offer email. There are many great email providers that offer free or paid email hosting. We can direct you to a few if you need assistance or would like to discuss your options.

Question 12

Is Hill Country Wireless & Technology Internet secure?

Accepted Answer

We take security seriously for our wireless and IP network. And we guarantee the security of our wireless and IP network, and we set up each customer connection with password security to prevent unwanted devices from using the service you are paying for. However, Hill Country Wireless & Technology does not guarantee the security of your computers or devices. We recommend that everyone use firewall software as well as anti-virus and anti-malware programs to protect their machines.

Question 13

Can I use Netflix, Hulu, On Demand, or other streaming services with Hill Country Wireless & Technology?

Accepted Answer

Yes. Hill Country Wireless & Technology is compatible with streaming video and audio.

Question 14

How long does it take to get service?

Accepted Answer

Once you click on the Get Started Button and submit your information the process begins. First, we map your location to our closest tower. Next, we schedule a site survey to confirm speeds we can deliver and create an installation plan. Then we schedule your installation. We believe in this process because it helps eliminate surprises for both of us. The time required depends on the number of submissions in our queue.

Question 15

What do I do if I have problems with my Hill Country Wireless & Technology?

Accepted Answer

If you have any problems with your service, please call us at 830-225-1465. We will resolve your issue from our office if possible, or schedule a service call if needed. We understand how important Internet access is to your life. We will respond as quickly as possible.

Frequently asked questions